Casdoor Enterprise

Production support for your identity platform.

Casdoor stays free and open source under Apache-2.0. When you need a support contract, security documents for procurement, or help migrating and running it at scale, our team works with yours.

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Apache-2.0 open source · Self-hosted or managed · Annual contracts

What's included

A support contract that holds up.

The same Casdoor you can download today, backed by a team that knows the codebase and your deployment.

Response-time SLA

8x5 support with a one-business-day first response. Production-down incidents get a four-business-hour response, and extended hours or a named engineer can be added to the contract.

Security and procurement

Security questionnaire, an SBOM generated from the release build, our vulnerability handling process, coordinated disclosure, NDA, DPA and the vendor forms your procurement team needs.

High availability and upgrades

Help with cluster and session design, rolling upgrades, backup and restore drills, and planning a version upgrade without downtime.

Migration assistance

Move from Keycloak, Auth0, Okta, Azure AD B2C or a custom IAM: user and password-hash migration, parallel running and a cutover plan.

LTS and security backports

A designated release line for your deployment, with security fixes backported and advance notice of breaking changes.

Contract and billing

Annual contract, invoice or purchase order, named contacts on both sides, and renewal planning.

Deployment

Run it yourself, or let us run it.

Self-hosted with commercial support

Run Casdoor in your own data center or private cloud, with our team behind it.

Response-time SLA and a private support channel
Security documentation for your procurement review
Guidance on clustering, upgrades and backups
Migration help from another identity platform
Uptime depends on your infrastructure, so we commit to response times rather than an uptime number

Talk about self-hosting

Casdoor Cloud Enterprise

A dedicated, fully managed instance operated by us, with an uptime SLA.

99.9% monthly uptime SLA
High-availability option and a staging instance
5 custom domains, 1-year audit logs and SIEM forwarding
Four-business-hour support for production incidents
Annual contract, invoice or purchase order

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How it works

From first email to onboarding.

1
Tell us what you run
Deployment model, number of users and applications, compliance requirements and timeline.
2
Get a written proposal
Scope, response times and price, usually within two business days.
3
Start with an onboarding call
Named contacts, a private support channel and a review of your deployment.

FAQ

Frequently asked questions

Does commercial support change the open-source license?

No. Casdoor remains Apache-2.0 and every feature stays in the open-source edition. A support contract is a service, not a feature gate.

Do we have to move to Casdoor Cloud?

No. Most support customers keep running Casdoor in their own environment. Casdoor Cloud Enterprise is there if you would rather have us operate it.

Do you offer an uptime SLA for self-hosted Casdoor?

Uptime for a self-hosted deployment depends on your infrastructure, so the contract commits to response times and hands-on assistance. Casdoor Cloud Enterprise includes a 99.9% monthly uptime SLA.

Can you sign our NDA, DPA or vendor forms?

Yes. We can also provide a security overview, an SBOM generated from the release build and our vulnerability handling process for your review.

How quickly can we start?

Email support@casbin.com or start a chat. We will schedule a 30-minute scoping call and send a written proposal, usually within two business days.

Ready to secure your next big move?

Put login, single sign-on, MFA, permissions and AI agent access behind one open-source platform, hosted by us or run by you.