Refund Policy

This policy applies to all Casdoor Cloud payments made to Casbin Inc.: subscriptions and balance top-ups paid through Stripe in the Casdoor Cloud console, and subscriptions bought earlier through Gumroad. It is part of our Terms of Service.

1. Payments are non-refundable

Because your dedicated Casdoor instance is set up and running as soon as you pay, monthly and yearly subscription payments are non-refundable, including for partially used periods, unused features or downgrades. Balance top-ups are also non-refundable, and any unused balance is not paid out if you stop using the Service. Free credit has no cash value.

Before each payment you agree that the Service starts immediately and that you waive any statutory right of withdrawal (for example, the 14-day right for consumers in the EU and the UK) once it has started.

2. Cancelling

• You can cancel a subscription at any time in the Casdoor Cloud console under Billing → Payment methods and invoices. Subscriptions bought through Gumroad are cancelled from the Gumroad subscription page linked in your purchase receipt.
• Cancelling stops future renewals. Your instance stays available until the end of the period you have already paid for.
• Export any data you need before that date. After it, your instance may be suspended and deleted as described in the Terms of Service.

3. When we do refund

We will refund the affected payment in full if:

• you were charged twice for the same period;
• you were charged for a renewal after you had cancelled, because of an error on our side;
• we could not set up your instance within 7 days of your purchase and you no longer want it; or
• we end the Service for reasons other than your breach of the Terms, in which case we refund the unused part of any prepaid period.

No refund is given when access is suspended or terminated because of a breach of the acceptable use rules in our Terms of Service.

4. How to request a refund

Email support@casbin.com within 30 days of the charge, with the email address of your account and the receipt (or, for Gumroad purchases, the license key). Approved refunds are issued through the same payment provider to your original payment method; how long it takes to appear depends on your bank or card issuer.

5. Your statutory rights

This policy does not affect any rights you have under consumer protection law that cannot be excluded by contract.