Refund Policy

This policy applies to Casdoor Cloud subscriptions purchased from Casbin Inc. through our payment partner Gumroad. It is part of our Terms of Service.

1. Subscriptions are non-refundable

Because your dedicated Casdoor instance is set up and running as soon as you subscribe, monthly and yearly subscription payments are non-refundable, including for partially used periods, unused features or downgrades.

2. Cancelling

• You can cancel at any time from the Gumroad subscription page linked in your purchase receipt.
• Cancelling stops future renewals. Your instance stays available until the end of the period you have already paid for.
• Export any data you need before that date. After it, your instance may be suspended and deleted as described in the Terms of Service.

3. When we do refund

We will refund the affected payment in full if:

• you were charged twice for the same period;
• you were charged for a renewal after you had cancelled, because of an error on our side;
• we could not set up your instance within 7 days of your purchase and you no longer want it; or
• we end the Service for reasons other than your breach of the Terms, in which case we refund the unused part of any prepaid period.

No refund is given when access is suspended or terminated because of a breach of the acceptable use rules in our Terms of Service.

4. How to request a refund

Email support@casbin.com within 30 days of the charge, with your purchase email address and Gumroad license key or receipt. Approved refunds are issued through Gumroad to your original payment method; how long it takes to appear depends on your bank or card issuer.

5. Your statutory rights

This policy does not affect any rights you have under consumer protection law that cannot be excluded by contract.